Terms & Policies

RESERVATION POLICIES:

We operate an appointment system. Please check-in either at the self-serve kiosk (iPad located in the main waiting room) or the reception staff when you arrive for your appointment. While we endeavour to stay on time, please understand your doctor takes the time to ensure your medical care and may run late. To keep waiting times reduced, ensure you book appropriately.

One issue: Book a 15min appointment
Two issues: Book a 30min appointment

Longer Appointments – If you are a new patient or require a longer appointment to discuss more than one issue or a complex matter, please inform reception at the time of booking. For your convenience, appointments can be made online through either our website or by downloading the Hotdoc app on your phone or tablet. We do not take bookings via email.

Patients need to book a consultation to discuss results with the doctor to ensure quality care. Results are not given over the phone. If your doctor needs to discuss a specific result with you; you will be informed by text to make an appointment.

CANCELLATION POLICY:

It is crucial that you notify NCMC of your cancellation, at least 24 hours prior to your appointment time, to avoid a $20 cancellation fee.

North Coast Medical Centre is a Private Practice and full payment of fees is required on the day of your consultation. We accept payment for our fees via cash, cheque, EFTPOS and Credit Card (Amex is not accepted).

We offer bulk billing services to Aged pensioners, Health Care Card holders, children aged 18 and under, and to DVA Gold card holders.

NCMC Psychologists, Dietitian and Exercise Physiologist – Consultation days and fees vary for these practitioners. Please contact them directly to discuss their consultation fees and appointment times.

CHECK-IN:

North Coast Medical Centre now have the convenience of a self service kiosk, where you can check-in by following the prompts and entering in your details in to the iPad, located at the main reception area. If you are unable to check in; please see the receptionist, as you may need to update your details. If you are running 10 minutes or more you will need to re-book.

Please notify reception of any changes in your circumstances. Ensure we have your correct telephone number, address and Medicare Card.

RECALLS & REMINDERS:

Our practice is committed to preventative care, were we send out result recalls via text messaging through a secure system. When you receive the text message you are require to follow the prompts and enter your details, To protect your privacy, you will need to verify with your name and date of birth.

We also issue reminder text for your appointment, please respond Y or N.

North Coast Medical Centre offer preventative health services appropriate to your care. If you do not wish to be part of this system, please let us know.